Kentucky Fried Chicken (Barbados) Limited and each of its operated franchisees (“KFC  Franchisees”) (collectively referred to as “KFC”, “we”, “us” or “our”) are committed to  protecting the privacy of personal information in accordance with the Barbados Data  Protection Act 2019 (“Privacy Laws”). This Privacy Policy sets out our approach to  handling personal information and includes information about how we collect, use,  disclose and hold your personal information.

The scope of this Privacy Policy covers the personal information handling practices of  restaurants owned by KFC in Barbados, as well as the corporate offices of KFC in  Barbados.

This Privacy Policy applies to all personal information collected in any way by KFC,  including but not limited to, through our company owned and independently owned  restaurants, in-store kiosks, restaurant support centre, customer service centres, using  a computer or mobile device, through our mobile app, or websites (www.kfcbds.com &  www.ordermykfc.com) (“Website”). You should read this Privacy Policy carefully  because anytime you provide your personal information to us or obtain our goods or  services, you consent to the terms of this Privacy Policy.

We may, from time to time, review and update this Privacy Policy. A current version of  this Privacy Policy will be published on our Website or may be obtained free of charge  upon request to the contact details below. All personal information collected and held by  us will be governed by the most recently updated Privacy Policy.

By using our site and services, you signify your acceptance of this policy. If you do not  agree to this policy, please do not use our site. Your continued use of the site following  the posting of changes to this policy will be deemed as your acceptance of those  changes. If you breach these privacy policies in any way, KFC may take any action it  deems appropriate to address the abuse, including suspending your access to the site,  and/or taking legal action against you.

We collect personal information you provide to us in a variety of ways. For example, you  may provide us with your personal information when you place an order, register for an  account, make an online purchase, submit a query or complaint with our customer  service hotline, post a review, send us messages, subscribe to our mailing lists,  newsletters or other forms of marketing communications, submit a job application,  participate in a survey, contest or sweepstakes or redeem a promotion.

We may link or combine your activities and information collected from you on our  websites and mobile apps with information we have collected from you offline (e.g., in-  store), information we receive from third parties, as well as information we collect  automatically through tracking technologies (defined below). This allows us to provide  you with a personalized experience regardless of how you interact with us.

We will only collect personal information from you that we reasonably require for one or  more of our business functions or activities, or where otherwise authorized to do so  under Privacy Laws, and will do so by lawful and fair means.

The kinds of personal information we may collect from you will depend on what type of  interaction you have with us.

KFC Barbados Limited does not store users' credit cards or any other payment  information. We do store the transaction authorization number. When a user pays with  their credit card, the user is redirected to our payment processor's portal to complete  their transaction.

When you visit our Website or App, read our emails, or otherwise engage with us  through a computer or mobile device, we and our third party partners may automatically  collect information about how you access and use the Website and / or App and  information about the device you use to do so.

This information allows us to improve your customer experience. For example, we may  use this information to enhance and personalize your user experience, to monitor and  improve services and for other internal purposes.

We, or our third party partners, may use the data collected through tracking  technologies to: (a) remember information so that you will not have to re-enter it during  your visit or the next time you visit a KFC restaurant; (b) provide custom, personalized  content and information, including targeted content and advertising; (c) diagnose or fix  technology problems; (d) detect or prevent fraud or other harmful activities, and (e)  otherwise to plan for and enhance our services.

We will generally only collect and use your personal information for the primary  purposes of:

  carrying out general business operations;

  providing you with goods and services;

  communicating with you;

  responding to your enquires or complaints;

  conducting, improving and developing a relationship with you;

  marketing (such as providing you with information about KFC products and  promotional notices and offers);

  improving and developing our products and services.  We may use your  information to understand our visitors and customers and tailor our product  offerings accordingly; and

  protecting the security and integrity of our business, complying with legal  requirements and obligations, or as otherwise permitted by law.

You may, at any time, request access to, correction of or deletion of any personal  information we hold about you by contacting us using the details listed in the Privacy  Queries and Complaints section below.

If you make an access, correction or deletion request, we may ask you to verify your  identity and put your request in writing for security reasons.  We may charge a  reasonable administration fee to cover the costs of meeting your request.

We take reasonable steps to ensure your personal information is accurate, up-to-date  and not misleading by updating our records whenever changes to the data come to our  attention.

We adopt appropriate collection, storage and processing practices and security  measures to protect against unauthorized access, alteration, disclosure or destruction of  your personal information, username, password, transaction information and data  stored on our site. We do not sell or rent our users' information to third parties.

If you have any questions or complaints about how we handle your personal information  or wish to access or correct personal information we hold about you, please contact us at:

Kentucky Fried Chicken (Barbados) Limited 
Hadley House, Hincks Street 
Bridgetown, St. Michael, Barbados BB11000

Telephone: (246) 537-1500 (9.00am to 5.00pm AST, Monday to Friday)  

Our Privacy Officer will consider your question or complaint and respond to you in a  reasonable timeframe. This Policy was last updated on 27 July 2022.